FAQ

About Products

When will I find out when a sold out item will be restocked?
If a restocking schedule is not listed, it is not yet confirmed at this time. Please note that we are unable to respond to inquiries made to our customer center in the same way.
When do you expect to receive new products that are not listed on the site?
If there is no indication of an upcoming shipment, it is not yet confirmed at this time. Please note that we are unable to respond to inquiries made to our customer center in the same manner.
When will the product be discontinued?
If there is no indication that the product will be discontinued, it is not yet confirmed at this time. Please note that we are unable to respond to inquiries to our customer center in the same way.
How do I replace a defective product?
Please fill in the following information to contact us from CONTACT
Your name.
Order number
Product name
Number of defective products
Details of the defect (as much as possible)
In addition, please note that we do not exchange items in the following cases
Personal reasons (wrong size, wrong image, order error, etc.)
It has been more than 8 days since the product was received.
Once used (including trial fitting and use)
The item is dirty or scratched.
If we do not have a replacement item in stock, we will provide a refund.
Other products in general
In order to improve the characteristics of the product, some of the product specifications are subject to change without notice. Please note that the product specifications are subject to change without notice.
Do you have a warranty on the product?
Please note that we do not have a proof of purchase for the product.
Do you have gift wrapping or shopping bags?
Please note that we do not provide product wrapping or shopping bags.

About Ordering

After ordering, I found out that I had placed a duplicate order. Can I cancel my order?
We are very sorry, we cannot cancel any orders, even if you have placed a duplicate order. Please check your shopping cart or purchase history carefully before placing an order. Also, even if you have placed a duplicate order because you did not receive an order confirmation email, you cannot cancel the order.
Can I cancel an order, return an item, exchange an item or change an order?
Orders cannot be cancelled, returned, exchanged, or modified.

We cannot cancel, return, exchange or make changes to an order in the following cases
・Cancellation, return, exchange (wrong size, wrong image, wrong order, etc.) or change of order (quantity change, color change, etc.) for the customer's convenience.
・It has been more than 8 days since the product was received.
・Once used (including trial fitting and use)
・The item is dirty or scratched.
However, if you receive an item that is different or defective from the item you ordered, please contact us via the CONTACT page. We will replace the item as soon as possible. If we do not have the replacement item in stock, we will refund your money.
How can I view my purchase history?
We will send an order confirmation email to your email address after you place your order.
*You will not be able to receive automatic emails if your email setting is set to "Receive only emails from the specified domain" or "Reject emails from the specified domain". Please change your email settings to receive emails from "@nogi-charge.com".
If you made a purchase after logging into your account, you can check your previous orders on the "My Account" page under "My Orders".
About the Cooling Off System
Sales on this online store are the same as mail order sales. Therefore, the cooling-off system that applies to door-to-door sales is not applicable.
I'd like to order by phone or email.
We do not accept orders by phone or email. If you wish to purchase an item, please purchase it from the cart on the site. You will need to complete the order process yourself.

About Delivery

Which delivery service do you use?
▼Overseas
We ship by EMS for overseas delivery.
How much are shipping and handling charges?
▼ Domestic
Shipping: 660 JPY (excluding tax)
Cash on delivery fee: 300 JPY (excluding tax)

▼Overseas
Shipping costs vary depending on the destination (country or region). Please refer to the Japan Post EMS Price List for details. Tariffs vary depending on the country or region. Customers are responsible for customs fees, duties, and other import duties. Please pay these charges directly to the delivery company at the time of delivery.
Can you ship individual orders at once?
Separately purchased items cannot be shipped together. Please keep in mind that they will be shipped separately and each one will incur its own shipping charges.
When will I receive my order?
-The delivery period: It depends on the product, but we plan to deliver them sequentially from late September.
-Please note that due to the effects of the new coronavirus, shipping from overseas may be delayed and the timing of delivery may be changed.
Please check the status of your shipment with the tracking number included in the shipping email.
Please note that shipping may be delayed if the number of orders is large.
Information on delayed shipments will be posted on the EC website as appropriate.
In the event of refusal of delivery or cancellation of an order due to the customer's circumstances, such as prolonged absence, we will limit the purchase.
Please be sure to sign for the delivery.
Please note that returned items will not be reshipped.
How do I change the delivery address for my order?
If you would like to change the delivery address after you have placed your order, please contact us by filling out the following information on the CONTACT page.
■Your name
■Phone number
■Order date
■Order No.
■Product Name.
■Payment method
■Delivery address at the time of order
■New delivery address
Even if you change the shipping address on My Page, your order will be shipped to the original address.
If I don't receive the item that was delivered, can I have it reshipped?
We will not re-send items that have been returned by the shipping company. We are very sorry, but please place a new order.
You will not be able to place an order for any product that is out of stock.

About Promotion

When is the promotion period?
The Nogi Charge promotion will be an annual project and will run from Thursday, July 20, 2020 to Wednesday, June 30, 2021.
What is Nogi Charge promotion about?
The Nogi Charge promotion is a promotion launched by Charge Spot, a mobile battery sharing service, and Nogizaka 46 to support all those who are working hard. Special movies will be distributed on ChargeSpot and promotion prizes will be upgraded, and your actions will lead to support for someone else. In the first phase of the Thank you promotion, images posted on social media with the hashtag "#NogiCHARGE" will be posted on the promotion page and will be distributed as special movies in spots. The members of Nogizaka 46 will also send us messages of support, so let's show your appreciation together. You can also download the original wallpapers if you apply through the application form.
How do I apply?
For the download of the wallpaper, see
1. Download the ChargeSpot app and register for payment
2. Click on the link in the application to access the application form.
3. Read the Terms and Conditions, fill in the required information and apply
4. Download the wallpaper from the email sent to you
Please DL within 24 hours of receiving the email (DL will not be available after 24 hours).
Can I post as many times as I want?
You can post as many times as you want during the promotion period. However, please note that you can only download the wallpaper once during the campaign period.
Is it a lottery?
The wallpapers of the first "Thank you" promotion will be offered to all applicants via email.
Can I apply from abroad?
Yes you can apply.