Notation based on the Act on Specified Commercial Transactions

Distributor Van Wagner International,LLC Japan Branch
Operations Manager Tetsuya Kobayashi
Address 2-3 Daikanyama-cho, Shibuya-ku, Tokyo
The Rows Daikanyama 2F
E-mail address info@vanwgner.jp
TEL 03-6416-9981
URL https://vanwagner.jp/
Additional charges other than price of the goods Please refer to the Japan Post EMS Rate Chart for overseas shipping. Customers are responsible for customs fees, duties and other import duties.
How to order Internet order
Payment Methods

Credit card payment (JCB, AMEX, Visa, Master, DINERS)
Shopify payment

Please be sure to confirm the total payment amount by email after you complete your order.
Product Inventory This online store shares stock with other shops. Therefore, depending on the timing of your order, it may be out of stock. We apologize for any inconvenience caused and ask for your understanding in advance.
Delivery time Order-made products can be shipped within 2 months of ordering.
Method of delivery (domestic) Sagawa Express
Delivery -The delivery period: It depends on the product, but we plan to deliver them sequentially from late September.
-Please note that due to the effects of the new coronavirus, shipping from overseas may be delayed and the timing of delivery may be changed.
Please check the status of your shipment with the tracking number included in the shipping email.
Please note that shipping may be delayed if the number of orders is large.
Information on delayed shipments will be posted on the EC website as appropriate.
In the event of refusal of delivery or cancellation of an order due to the customer's circumstances, such as prolonged absence, we will limit the purchase.
Please be sure to sign for the delivery.
Please note that returned items will not be reshipped.
International shipping

Which delivery company do you want to use?
→We ship by EMS for overseas delivery.

How much does it cost for shipping and handling?
→Shipping costs vary depending on the destination (country or region). Please refer to the Japan Post EMS Price List for details. Tariffs vary depending on the country or region. Customers are responsible for customs fees, duties, and other import duties. Please pay these charges directly to the delivery company at the time of delivery.

What countries and regions do you deliver to?
→We are able to ship to countries and regions that accept EMS. Please refer to the Japan Post EMS Countries and Regions for details.
Please note that we cannot cancel, return or exchange your order for an overseas shipment.
return Orders cannot be cancelled, returned or exchanged.
If you receive a defective item or an item that is different from your order, we will replace the item as soon as possible.
If we do not have the replacement item in stock, we will issue a refund.

We are unable to cancel, return, exchange items, or change your order in the following cases
Cancellation, return, exchange (wrong size, wrong image, wrong order, etc.) or change of order (quantity change, color change, etc.) due to customer's circumstances.
It has been more than 8 days since the product was received.
Once used (including trial fitting and use)
The item is dirty or scratched.
However, if you receive an item that is different or defective from the item you ordered, please contact us via the CONTACT page. We will replace the item as soon as possible. If we do not have the replacement item in stock, we will refund your money.
About shipping items Separately purchased items cannot be shipped together. We will have to ship them individually.
Purchase by minors Minors must make purchases with a parent or guardian.
Regarding refusal to receive a package or prolonged absence
In the event that we are unable to deliver the item due to the customer's circumstances, such as prolonged absence, refusal to receive the item, or an incorrect address, we will treat the purchase as cancelled.
In addition, we will not deliver any further orders.
contact us You can contact us through the CONTACT form.
We will respond to your inquiry within 3 business days. (Excluding Saturdays, Sundays and holidays)